角色饰演是各大外企招聘时常常使用的方法之一。回答这种问题的要素是面试者必须要设身处地、把自己当作角色中的人物。另外,基于任何角色提出的问题根本的目的是要考察面试者对企业的态度,所以在角色饰演时,要把自己想象成该角色,也要站在全企业的角度来考虑问题,所谓大处着眼、小处着手,方能立于不败之地。
Case One
Interviewer: You are a director of our company and you are in charge of a project. There are six people in the project team. Due to different opinions, the team is split1 into two parts at a meeting and they are debating ferociously2. At this time, as a leader, what will you do to coordinate3 the two parts? If the two parts disagree, what will you do then?
假如你已经成为我企业的一名主管,由你负责管理一个项目。在该项目的团队中一共有六个人。在一次会议上,因为看法不同,团队分成两派,,进行了激烈的争论,这个时候,你作为领导者该怎么样协调?假如两方不可以达成协议,你又会如何解决?
Applicant4: First, I will listen to both sides carefully, and make my own judgment5. If I prefer one side, I will give facts and data to persuade the other side. If my opinion is between the two sides, I will also give facts and data to prove my opinion right. It is better that the two sides will agree on it. If not, I will stick to my opinion and allow the colleagues who keep reserved opinions to give more data and communicate with me. In short, my principle is that everything should be based on data and facts. Every colleague has the right to express his opinion. I will try my best to make all people agree on one thing. If I fail, I will make my decision, as a leader.
第一我会仔细聆听双方的看法和理由,并作出我的判断。假如我倾向于其中一方的看法,我会拿出数据和事实来讲服另一方;假如我的看法是介于两者之间,我同样会基于数据和事实来证明我的立场。假如最后大伙可以达成协议自然最好。假如不可以,我会坚持我的看法,但允许持保注意见的同事拿出更多的数据来和我交流。总之,我的原则是,用数据和事实说话,每一位同事都有权表达他的看法,我会尽可能让大伙达成协议。假如不可以,那作为领导者,我会做出一个决定。
点评:该求职者可以基于数据和事实说话,不是独断专行,也不做和事老,这充分表现了他处置问题的成熟程度。
Case Two
Interviewer: You are now a team member and if your leader has made a decision but you don't quite agree with this decision and other members don't express any special opinions, what will you do?
假如你目前是一个项目的团队成员,假如你的领导已经作出了一个决定,但你个人对这个决定不十分同意,而其他的成员没表达特别的建议,那你会如何做?
Applicant: If my leader has made a decision, but I myself don't quite agree with this decision and other members don't express any special opinion, I will still express my opinion. If the leader doesn't agree with me, I will make my own judgment. If this decision isn't very important, then as a team member, I will act according to what the leader has decided6. If this is a key decision, I will gather related information to support my view and try to persuade my leader.
假如我的领导已经做出了一个决定,但我对这个决定不十分同意,而其他的成员没表达特别的建议,这个时候问我仍然会提出我的建议。假如领导不认可,那我会做源于己的判断。假如大家这个决定并非十分要紧的,那样作为团队成员,我会遵照领导的决定来实行;若是一个重点的决定,我会搜集有关的材料为我一个人的看法探寻支持,力求说服领导。
点评:虽然只不过一个团队成员,但该求职者仍然可以大胆地提源于己地建议,并且可以就问题做出理性的判断,可以让面试官感觉该求职者是真的站在企业的立场上看待问题,并且体现了他处置问题的成熟性。